Shipping Policy

Effective August 3, 2026

At Bumblechutes, every order is prepared with care and packaged to arrive in excellent condition. This Shipping Policy explains how orders placed through Bumblechutes.com are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 1 to 3 business days. Business days are Monday through Friday, excluding federal holidays.

Processing time is separate from the carrier’s estimated transit time. Selecting an expedited shipping service does not shorten the time required to prepare an order.

Processing may take longer during product launches, promotions, holidays, severe weather, or periods of unusually high order volume. If we cannot ship your order within the timeframe communicated at checkout or in your order confirmation, we will contact you with an updated estimate and the option to cancel the affected items for a full refund.

Shipping Rates

Available shipping methods and rates are calculated and displayed during checkout based on factors including:

• Delivery address
• Package weight and dimensions
• Selected shipping service
• Current carrier rates
• Applicable shipping promotions

The shipping method you select and its associated cost will be shown before you complete your purchase.

Any free-shipping promotion applies only to qualifying orders and destinations. Unless otherwise stated, eligibility is calculated after discounts and before taxes. Oversized, wholesale, or specially arranged orders may be excluded.

Delivery Estimates

Estimated delivery times shown during checkout begin after the order has been processed and transferred to the carrier.

Delivery dates are estimates, not guarantees. Actual transit time may be affected by weather, carrier disruptions, holidays, regional service conditions, incorrect addresses, or other circumstances outside Bumblechutes’ reasonable control.

Carrier delays do not automatically qualify an order for a refund. However, if your shipment is significantly delayed, please contact us so we can review the tracking information and assist when possible.

Order Tracking

When your order ships, you will receive a shipping confirmation containing tracking information.

Tracking information may take up to 48 hours to display movement after the shipping label is created. A shipping notification means the order has been prepared for carrier pickup; it does not necessarily mean the carrier has completed its first tracking scan.

Please use the carrier’s tracking page for the most current delivery information.

Shipping Destinations

We ship to the destinations made available during checkout. Available services may vary depending on the delivery address, product type, and carrier limitations.

Certain shipping services may not be available for:

• Post office boxes
• APO, FPO, or DPO addresses
• Alaska, Hawaii, or United States territories
• Remote or restricted delivery locations
• International destinations

If we are unable to ship an order to the address provided, we will contact you and refund any affected items that cannot be fulfilled.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your order confirmation promptly. If an address needs to be corrected, contact us as soon as possible. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed after an order enters fulfillment.

Bumblechutes is not responsible for delivery delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address supplied by the customer.

If an order is returned to Bumblechutes because of an incorrect address, incomplete address, refusal, or unsuccessful delivery attempts, we may:

• Refund the eligible product value after receiving and inspecting the package; or
• Reship the order after collecting any additional shipping charges

Original shipping charges are nonrefundable in these circumstances.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages. If your order is divided into multiple shipments, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because Bumblechutes chooses to divide an order into multiple shipments.

Preorders and Backordered Products

Products identified as preorders or backorders will ship according to the estimated timeframe displayed on the applicable product page or communicated during checkout.

If an order contains both available and backordered products, we may hold the order until all products are available or ship the order in multiple packages.

If the expected shipping date changes materially, we will notify you and provide the option to continue waiting or cancel the affected item for a refund.

Temperature-Related Changes

Many Bumblechutes products contain natural oils, waxes, and other ingredients that may temporarily soften, harden, separate, or change in appearance when exposed to hot or cold temperatures during transit.

These temporary changes do not necessarily indicate that the product is defective. Before opening or using the product, allow it to return to normal room temperature while kept upright and securely closed.

If a product arrives leaking, unsealed, or otherwise damaged, please follow the damaged-order instructions below.

Damaged Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, leaking, defective, or otherwise unusable, contact us within seven days of delivery. Please include:

• Your name
• Order number
• Description of the issue
• Photographs of the product
• Photographs of the shipping box and packaging
• Photograph of the shipping label when requested

Please retain the product and all original packaging until we complete our review. The carrier may require these materials when evaluating a shipping claim.

After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution at no additional cost to you.

Incorrect or Missing Items

If your order contains an incorrect product or is missing an item, contact us within seven days of delivery.

Please include your order number, a description of the issue, and photographs of the products and packing materials you received. Once verified, we will correct the order at no additional cost to you.

Lost Packages

If tracking has not updated for several business days or your package has not arrived by the estimated delivery date, please contact us so we can review the shipment.

A package may not be considered lost until the carrier’s required waiting period has passed. Bumblechutes may need to open a carrier investigation before issuing a replacement or refund.

We ask that lost-package concerns be reported within 14 days after the estimated delivery date. Failure to report a missing package within a reasonable period may prevent us from completing a carrier claim.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.
2. Check all entrances, porches, garages, mailrooms, parcel lockers, and other secure delivery areas.
3. Ask members of your household, neighbors, building staff, or property management whether they accepted the package.
4. Allow one additional business day, as some carriers mark packages as delivered shortly before completing delivery.
5. Contact the carrier for delivery details.

If the package still cannot be located, contact Bumblechutes promptly. We will review the available information and assist with a carrier inquiry when appropriate.

A carrier’s delivery confirmation does not automatically prevent us from reviewing a legitimate concern. However, Bumblechutes is not responsible for theft, loss, or damage occurring after a package has been correctly delivered to the address provided.

International Orders

Where international shipping is offered, customers are responsible for reviewing the destination country’s import requirements before ordering.

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless expressly collected during checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

Customs processing may delay delivery. Bumblechutes cannot control customs inspections or guarantee international delivery dates.

If an international shipment is refused, abandoned, or returned because fees were not paid, the product value may be refunded after the package is received and inspected. Original shipping charges, return shipping expenses, customs charges, and other unrecoverable fees may be deducted from the refund where legally permitted.

Order Changes and Cancellations

We begin preparing orders promptly. If you need to change or cancel an order, please contact us as soon as possible.

We will make every reasonable effort to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered fulfillment or shipped.

Once an order has shipped, it is subject to our Return & Refund Policy.

Purchases From Other Retailers

This Shipping Policy applies only to orders placed directly through Bumblechutes.com.

Orders placed through Amazon, Rockler, or another retailer are governed by that retailer’s shipping and fulfillment policies. Questions about those shipments should first be directed to the original retailer.

Contact Us

Questions about an order or shipment may be submitted through our Contact page.

Please include your order number whenever possible so we can assist you efficiently.